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Easy App Studios

Easy Order Cancel

Let customers self-cancel eligible orders from their order status page or checkout thank-you page. No support ticket needed.

You stay in full control. Set a cancellation time window, configure automatic refunds and restocking, and define exclusion rules to protect high-value or special orders. The app handles payment logic automatically — voiding authorized payments, issuing refunds, or offering store credit.

Features

Self-Service Cancel Button

Customers cancel eligible orders directly from the order status or checkout thank-you page. No support ticket needed.

Smart Payment Handling

Automatically voids authorized payments, issues refunds, or offers store credit based on payment state.

Configurable Rules

Set a cancellation time window, define exclusion rules for high-value or special orders, and require cancellation reasons.

One-Click Reorder

After cancelling, customers can reorder with a single click — recovering revenue that would otherwise be lost.

Analytics Dashboard

Real-time metrics, recent activity, cancellation reasons, and daily trends. Export data to CSV for deeper analysis.

How It Works

1

Install & Enable

Install from the Shopify App Store and enable the extension in your theme editor. No code changes required.

2

Configure Rules

Set your cancellation time window, refund preferences, exclusion rules, and cancellation reasons.

3

Customers Self-Cancel

Customers see a cancel button with an optional countdown timer on their order page. You stay in full control.

Pricing

Free

$0 forever

  • 10 cancellations/month
  • Cancel button on order status
  • Payment-smart cancellation
  • Basic dashboard

Basic

$3.99 /month

7-day free trial

  • Unlimited cancellations
  • Countdown timer
  • Store credit option
  • Custom button text
  • Advanced analytics

Pro

$9.99 /month

7-day free trial

  • Everything in Basic
  • Any duration time window
  • CSV export
  • Advanced exclusion rules

Support